Terms & Conditions

Travel safe during COVID-19

What you can expect during your stay:

  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-in
  • Contactless check-out
  • Individually wrapped toiletries
  • Rooms won't be serviced during your stay to minimise contamination



We are following local government guidelines in order to keep our guests & members of staff safe.

As part of these procedures we have marked all communal hallways & reception floor with social distancing tape. On arrival hand sanitizer is available for use both as you enter & leave the house. We provide medical face masks & rubber gloves for use by those who choose to do so. Reminders are posted around the premises on the importance of practicing both social distancing & regular hand washing. We have taken all bed throws, cushions, dressing gowns/slippers from the rooms to minimize contamination. Rooms & communal areas are deep cleaned and disinfected on a daily basis.

We look forward to welcoming you to Victoria House & taking great care of you during your stay. With kind regards.

Policy

  • Check in between 16:00 and 20:00 and - check out by 10:30.
  • All guests must be 18 or over, no children are allowed.
  • Up to 2 dogs are accepted by prior arrangement.
  • Smoking is allowed in some of the open air areas.
  • Groups are accepted up to a maximum of 4 people.
  • No stag and hen groups.
  • On street parking is available and is free of charge.
  • Parking is available nearby and is free of charge.

Payment Conditions

  • No deposit required
  • Payments by cash, bacs, and the following cards: Visa Debit / Delta, Visa Credit, Maestro / Switch, Mastercard - no charge.

Additional Check In Notes

Above check in & check out times flexible by prior arrangement.

Cancellation Conditions

  • If a booking is cancelled less than 1 day before arrival then a charge equal to the full booking amount will be made.
  • If a booking is cancelled less than 2 days before arrival then a charge equal to the first night of the stay will be made.
  • In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.

Updated: 06/08/20

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Elegant Grade II Listed Victorian Townhouse In The Heart Of Caernarfon, North Wales

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